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Booking & Payment

• Bookings are confirmed only after receipt of deposit payment.

• Full payment is required before the start of your dive program.

Cancellations & Refunds

• Customer cancellation policy:

  • Deposits are non-refundable.

  • If you choose not to dive on the day (e.g., feeling unwell, personal decision), no refund will be issued.

• Operator cancellation in advance (weather, safety, etc.):

  • Full refund or option to reschedule.

Changes & Rescheduling

• Requests to change the date/time must be made at least 3 days in advance.

• We will do our best to accommodate changes but cannot guarantee availability.

Weather & Sea Conditions

• Dives may be cancelled or altered due to sea/weather conditions at the discretion of our staff.

• We do not dive in unsafe conditions.

• You may still be responsible for your share of petrol/boat costs.

Health & Certification Requirements

• All student-divers must complete a medical declaration form.

• Certified divers must present a valid certification card.

• Divers must be in good physical health. Any medical conditions must be declared in advance.

• If you are prone to seasickness, please plan ahead and take appropriate precautions

• Participants must not fly within 18 hours after diving.

Liability Waiver

• All participants must read and sign a liability release/assumption of risk form before diving.

• Diving involves inherent risks. Our staff are trained to mitigate these, but participants must follow safety instructions at all times.

Equipment Use & Responsibility

• Rental equipment is included in our programs

• Divers are responsible for said rental equipment. Loss or damage due to negligence may incur replacement charges.

Insurance

• We recommend all divers have valid dive and travel insurance.

• Langkawi Scuba is not responsible for personal losses or injuries.

Minors

• Divers under 18 must have written consent from a parent or guardian.

• Minimum age for diving is 10 years.

Media

• We may take photos or videos during dives and boattrips. These may be used for promotional purposes. Please inform us if you prefer not to be included.

Course Completion & Certification

• Our dive courses are performance-based, not time-based.

• Certification is earned, not automatically given, and depends on the student successfully meeting all performance requirements as outlined by the certifying agency.

• If a student needs additional sessions, dives, or instructor time beyond the normal course schedule, this may incur additional charges.

• We are committed to helping every student succeed, but we cannot guarantee certification if the performance standards are not met.