​​

Booking & Payment

• Bookings are confirmed only after receipt of deposit payment.

• Full payment is required before the start of your dive program.

• If fuel prices increase by more than 10% compared to the price at 1 June 2026, Langkawi Scuba reserves the right to apply a fuel surcharge

• Prices are subject to change

Cancellations & Refunds

• Customer cancellation policy:

  • Deposits are non-refundable.

  • If you choose not to dive on the day (e.g., feeling unwell, personal decision), no refund will be issued.

  • No refunds will be given when the program must be cancelled based on the medical form

• Operator cancellation in advance (weather, safety, etc.):

  • Full refund or option to reschedule.

Changes & Rescheduling

• Requests to change the date/time must be made at least 3 days in advance.

• We will do our best to accommodate changes but cannot guarantee availability.

Weather & Sea Conditions

• Dives may be cancelled or altered due to sea/weather conditions at the discretion of our staff.

• We do not dive in unsafe conditions.

• When diving is not safe, and a trip is cut short or canceled by Langkawi Scuba, a partial refund will be given. The diver will only be charged for a share of petrol/boat costs to be defined by Langkawi scuba.

• After certain full and new moon periods, sea conditions may occasionally affect underwater visibility and prevent diving, although this cannot be predicted in advance. In the unlikely event that this affects your course, you will only pay for the training that you participated in and will receive a PADI Referral to complete your course elsewhere.

Health & Certification Requirements

• All student-divers must complete a medical form. No refunds will be given when the program must be canceled based on this medical form

• Certified divers must present a valid certification card.

• Divers must be in good physical health. Any medical conditions must be declared in advance.

• If you are prone to seasickness, please plan ahead and take appropriate precautions

• Participants must not fly within 18 hours after diving.

Liability Waiver

• All participants must read and sign a liability release/assumption of risk form before diving.

• Diving involves inherent risks. Our staff are trained to mitigate these, but participants must follow safety instructions at all times.

Equipment Use & Responsibility

• Rental equipment is included in our programs

• Divers are responsible for said rental equipment. Loss or damage due to negligence may incur replacement charges.

Insurance

• We recommend all divers have valid dive and travel insurance.

• Langkawi Scuba is not responsible for personal losses or injuries.

Minors

• Divers under 18 must have written consent from a parent or guardian.

• Minimum age for diving is 10 years.

Media

• We may take photos or videos during dives and boattrips. These may be used for promotional purposes. Please inform us if you prefer not to be included.

Course Completion & Certification

• Our dive courses are performance-based, not time-based.

• Certification is earned, not automatically given, and depends on the student successfully meeting all performance requirements as outlined by the certifying agency.

• If a student needs additional sessions, dives, or instructor time beyond the normal course schedule, this may incur additional charges.

• We are committed to helping every student succeed, but we cannot guarantee certification if the performance standards are not met.